Thousands of Verizon customers in Hollis, Keene, and other southern New Hampshire towns faced a major network outage on August 13, 2025.
The disruption began at 9:10 a.m., affecting mobile data, calls, texts, and wireless home internet.
Verizon repair efforts began in the middle of the morning, but after other technical issues were discovered, the restoration effort was held up. The complete service will now be restored by 12:29 a.m. on Thursday, August 14, 2025.
The outage hits business and residential customers, with communication disruption across the region. Verizon suggests that affected users enable Wi-Fi calling on mobile phones to stay connected until the service is back up.
What Happened During the August 13, 2025 Verizon Outage in Keene, NH
The network disruption in Verizon’s outage report began at Hollis, NH, leading to extended outages in Keene and nearby towns.
Service affected:
- Voice calls: Unable to place or receive calls.
- Text messages (SMS/MMS): Slowed or complete inability to send/receive messages.
- Mobile internet: No or slow connectivity for data browsing and applications.
- Wireless home internet: Disruption to connection to homes.
Customer Guidance:
- Enable Wi-Fi calling from device settings.
- Use internet-based messaging programs like WhatsApp, Messenger, or Signal.
- Check Verizon’s outage map or sign in to an account for real-time notifications.
Network Resilience Lessons from the August 13, 2025 Verizon Outage in Keene
Keene’s Verizon outage demonstrates how even high-performing telco networks may see unexpected service outages. Even though Verizon is yet to confirm the cause, such events call network reliability and critical infrastructure resilience into question.
Telecom firms should:
- Implement real-time network monitoring to detect issues early.
- Conduct regular infrastructure risk audits.
- Maintain high-response repair teams to minimize downtime.
Government and telecommunication collaboration is also imperative in a bid to protect against technological failures as well as possible Cyber-attacks on the networks.
Quick Link: Google Service Outage on 18 July 2025
Last Note:
With greater reliance on electronic communication, protection of telecom networks against technical failure as well as security breaches is more paramount than ever before.
To explore more insights like this, visit our Cyber-security page.
If you’re passionate about tech, networks, and digital infrastructure, Write for Us and share your voice with our audience.
FAQs
Was the August 13, 2025 Verizon outage in Keene caused by a cyberattack?
No official confirmation of this outage being due to a cyberattack has been released. Verizon has not publicly stated the cause.
What can customers do to remain connected during these outages?
Make Wi-Fi calls, switch to internet messaging apps, and frequently check Verizon’s network outage updates.